Need a hand?
Email support
Account issues, sync trouble, billing questions (we don't bill, but still).
Report a bug
Something broken? Email us with your iOS version, app build number, and steps to reproduce.
Request a feature
Got an idea? Send it our way. The good ones get built.
Frequently asked
Is EyeCandy actually free? What's the catch?
No catch. EyeCandy is free forever. No paid tier, no subscription, no ads, no data resale, no analytics SDKs. The Candy AI assistant has a daily free quota (15 chats, 15 listens, 5 image IDs). Want unlimited? Bring your own DeepSeek API key. We don't touch your wallet.
Which devices does it support?
iPhone running iOS 16 or newer. Sync across iPhones happens automatically once you sign in. iPad and macOS are on the roadmap.
Do I need an account?
No. The app works fully offline as a local-only library. Sign in with email + password if you want cloud sync across devices and the ability to import from MAL, RAWG, Open Library, Apple Music, and Spotify.
How do I import my history from another tracker?
Open Settings → Data → Import. We accept CSV from IMDb, XML from MAL, S3-key sync with Open Library, and OAuth for TMDB, MyAnimeList, RAWG, and Apple Music. AniList, Letterboxd, Trakt, Goodreads, StoryGraph, Steam, and Backloggd imports are also supported. Duplicates auto-merge.
How do I export my library?
Settings → Data → Export. CSV (IMDb-compatible) for movies, anime, and manga. MAL XML for anime + manga (MAL-compatible upload format). All your data is yours, always.
What is Candy AI? Is it ChatGPT?
Candy is an AI assistant inside the app, powered by DeepSeek. The difference: Candy reads your library before responding. Ratings, watchlist, schedule, all of it. Recommendations and answers come back grounded in your taste. You can also snap a photo of a poster and Candy IDs it.
I rated something here. Will it sync to MyAnimeList / RAWG / Open Library / Apple Music?
If you've linked the account: yes. Two-way sync. Rate something here, it pushes there. Rate something there, it pulls here next time you open the app.
Why are notifications still showing the previous user's stuff?
This was a bug. Notifications now scope to whichever account is signed in. Sign out, the inbox clears. Sign in as someone else, they see only their own notifications. Update to the latest build if you're still seeing leakage.
I deleted a custom collection but it came back. Why?
Older builds restored deleted collections from a legacy field on your cloud profile. Fixed. Open the app once while signed in. The fix runs a one-time cleanup. After that, deleted collections stay deleted across sign-out and sign-in.
How do I delete my account permanently?
Settings → Account → Delete Account. We wipe your Firestore data, your auth record, and the local cache on this device. Encrypted backup copies overwrite within 30 days on rotation.
Can I disable Candy AI entirely?
Yes. Settings → Candy AI → Disable. The button vanishes from detail screens and the chat tab. Your existing chat history can be cleared from the same screen.
I have a question that isn't here.
Email eyecandyiossupport@gmail.com. One human reads everything. Reply within a few days.